MJAAR

Effect Of Internet Banking On Transaction Efficiency In Uganda. A Case Study Of Entebbe Municipality, Wakiso District

Musiime Tarasisiyo, Nuwamanya Isaac


Abstract

The study examined the effect of Internet banking on transaction efficiency in Uganda, focusing on Entebbe Municipality, Wakiso District. A cross-sectional research design was adopted, using a mixed-methods approach to collect both quantitative and qualitative data. The study population comprised administrators, financial and procurement officers, e-payment service providers, transaction processing staff, and e-payment system users, totaling 333 respondents. A sample of 244 respondents was selected using purposive and simple random sampling techniques. Data were collected through structured questionnaires, semi-structured interviews, and document review, and analyzed using SPSS. Descriptive statistics summarized the data, while regression analysis examined the relationship between Internet banking usage and transaction efficiency. The results indicated a strong positive relationship between Internet banking and transaction efficiency, with a correlation coefficient of 0.758 and a coefficient of determination (R²) of 0.574. Regression analysis revealed that Internet banking significantly influenced transaction efficiency (B = 0.786, t = 18.057, p < 0.05), implying that a unit increase in Internet banking usage improved transaction efficiency by 0.786 units. The findings confirmed that Internet banking substantially enhanced the speed, accuracy, and overall effectiveness of financial transactions. The study concluded that Internet banking played a significant role in improving transaction efficiency in Entebbe Municipality. It was recommended that banks and policymakers promote wider adoption of Internet banking by improving internet infrastructure, enhancing system reliability, providing user training, and ensuring secure, accessible online platforms.

Keywords

Internet banking transaction efficiency e-payments Wakiso District
Metropolitan Journal of Academic and Applied Research

Cite This Article

Musiime Tarasisiyo & Nuwamanya Isaac (2025). Effect Of Internet Banking On Transaction Efficiency In Uganda. A Case Study Of Entebbe Municipality, Wakiso District. Metropolitan Journal of Academic and Applied Research, 4(1). https://journals.miu.ac.ug/pages/article.php?article_id=130

More in This Issue

View full issue →
6
Beyond the Fashion of 'Local': Critiquing the Primacy of Local Materials in Uganda's Competence-Based Curriculum for Secondary Schools
Asiimwe Isaac Kazaara1 , Musiimenta Nancy 2
Competence-based curriculum local materials educational equity curriculum implementation
9
Embedding Sustainability and Practical Competence in Education: A Case for “Fix-It Labs” and the Analysis of Uganda’s Competency-Based Curriculum
Asiimwe Isaac Kazaara1 , Musiimenta Nancy2
Competency-Based Curriculum Fix-It Labs Sustainability Education Practical Competence
10
Financial Freedom as a Function of Control: An Imperative for Uganda's Youth
Dr. Arinaitwe Julius1 , Asiimwe Isaac Kazaara2 1,2 Metropolitan International University
Financial freedom financial control financial literacy youth empowerment