MJAMR

Relationship Between Social Media Marketing And Organizational Performance Of Tourism Businesses In Central Division, Kampala District.

Kamugira Apophia, Dr Friday Christopher (PhD)


Abstract

The study examined the relationship between social media marketing and organizational performance of tourism businesses in Central Division, Kampala District. A correlational survey design was employed with a sample of 123 respondents comprising tourism business owners, managers, and marketing officers. Data were collected using structured questionnaires and analyzed using descriptive statistics and Pearson correlation analysis. Results indicated a significant positive relationship between social media marketing and organizational performance (r = 0.768, p < 0.01). Specific findings revealed that content quality (r = 0.725, p < 0.01), customer engagement (r = 0.681, p < 0.01), and advertising effectiveness (r = 0.703, p < 0.01) significantly influenced performance. Tourism businesses utilizing social media demonstrated increased customer reach (84%), improved brand visibility (79%), and enhanced revenue generation (67%). The study concluded that social media marketing was a critical driver of organizational performance in Kampala's tourism sector. Recommendations included developing comprehensive social media strategies, investing in digital marketing training, and leveraging analytics tools to optimize campaign effectiveness for sustained competitive advantage.

Keywords

Social media marketing organizational performance tourism businesses customer engagement digital marketing Kampala District
Metropolitan Journal of Academic Multidisciplinary Research

Cite This Article

Kamugira Apophia & Dr Friday Christopher (PhD) (2026). Relationship Between Social Media Marketing And Organizational Performance Of Tourism Businesses In Central Division, Kampala District. Metropolitan Journal of Academic Multidisciplinary Research, 5(2). https://journals.miu.ac.ug/pages/article.php?article_id=210

More in This Issue

View full issue →
81
The Influence Of Loan Repayment Strategies On Performance Of Organizations. A Case Study Of Pride Microfinance Kamuli Branch
Mudondo Winnie1 , Magala Muhammad2
Loan repayment strategies organizational performance microfinance portfolio quality
82
The Relationship Between Boda Boda Business And Attendance Rate Of Boys In Secondary Schools In Rukiga District
Muhwezi Ambrose1 , Dr. Moses Ntirandekura, PhD2
Boda boda business attendance rate secondary schools boys' education
83
The Relationship Between Parenting At Home and the Students’ Academic Performance Cover Selected Public Secondary Schools in Isingiro District
Kirabo Fortunate1, Prof Edris Kasenene (PhD)2
Parenting at Home; Academic Performance; Parental Involvement; Homework Supervision & Scholastic Materials
85
The Role Of Intrinsic, Extrinsic, And Professional Growth Drivers In Shaping Teacher Service Delivery In Rural Uganda
Ms. Namara Joan
Of Intrinsic Extrinsic Professional Growth and Teacher Service Delivery