Evaluation of the Contribution of Community Based Organisation (CBOs) to the Development of Communities in Uganda (A Study of Lwengo Local Government), these CBOs provide socio-economic facilities for the common benefit of the community. This type of organization has been in existence in Lwengo Local Government Area even before the creation of the Local Government in 2012. In the past, these CBOs have contributed immensely to the socio-economic development of Lwengo by the provision of schools, community health centers, feeder roads, market stalls, motor parks etc but of recent we have notice a decline in the performance of these organizations. Our research problem is therefore the poor performance of these CBO’s. The objectives of this study among others therefore, are to find out the immediate and remote causes of this problem. In doing this, two assumptions were postulated. The study mostly used secondary data, and supplemented by primary data. Simple percentages were used to analyze data collected. Our major findings among others are that the poor performance of these CBOs is due to the poor working relationship between them and the local government particularly financial assistance. We recommend that Lwengo Local Government should assist these CBOs in order for them to perform and achieve their objectives.

This study aimed to investigate the relationship between autocratic management styles of school administrators and academic performance in secondary schools in Kabarole District, Uganda. A mixed methods approach was utilized involving surveys of 235 teachers, interviews with 30 teachers, 10 students and 5 education officials, as well as compilation of examination scores from 2012 to 2022. Regression and correlation analyses were conducted using SPSS to determine the strength and direction of relationships. The results revealed autocratic leadership practices accounted for approximately 71% of variation in exam performance, with every single unit increase in autocratic style associated with a 2.565 decrease in scores. A positive moderate correlation of 0.569 between the variables further reinforced this significant negative relationship. Qualitatively, participants highlighted diminished motivation, participation and innovation under rigid hierarchies. These findings provide compelling evidence that prevalent autocratic styles have substantially contributed to stagnating learning outcomes over a decade. It is strongly recommended that leadership development programs train administrators in more inclusive, transparent and consultative approaches. Distributing decision-making equitably, prioritizing staff inputs, and accountability mechanisms independent of intimidation could help empower educators and revitalize academic standards for the benefit of Kabarole district's development ambitions. Piloting collaborative models involving faculty and community members also warrants exploration.

The study aimed at investigating the relationship between customer satisfaction and customer loyalty at Airtel Uganda Limited. To achieve this general objective, the study was guided by the following specific objectives; To investigate the relationship between communication and customer loyalty at Airtel Uganda Limited, to assess the relationship between Service reliability and customer loyalty at Airtel Uganda Limited and to examine the relationship between service responsiveness and customer loyalty at Airtel Uganda Limited. The study used simple-random sampling to select the contract center agents and Twenty-four Customer service representatives to participate in the study. Simple random sampling was used for this category of respondents because their population is expected to be too big and thus each individual was chosen entirely by chance and each had an equal chance of being included in the sample. Findings shown that more respondents (79%) concurred that customer service representatives provide accurate information compared to 7% who opposed and 13% who were not sure. In addition, more respondents (74%) concurred that when Airtel Uganda Limited (AUL) promised to do something by a certain time, they would do it compared to 2% who opposed and 24% who were not sure. Furthermore, more respondents (65%) concurred that Airtel Uganda Limited (AUL) communicates when there is a service breakdown compared to 8% who opposed and 27% who were not sure. Maintaining and enhancing service reliability is crucial for sustaining positive customer perceptions. Ongoing efforts to monitor and optimize service accessibility at all touchpoints are recommended. Addressing concerns related to specific touchpoints or experiences is vital for ensuring a consistently positive customer experience.

Retaining existing customers is crucial for long-term business success, especially in competitive industries. However, sustaining customer loyalty poses challenges that directly impact organizational performance metrics. In Uganda's telecommunications sector, MTN has maintained market leadership but experiences quarterly churn levels that threaten growth if unchecked. This problem is pronounced within MTN's Kampala Central division covering the capital city where customer retention averages a troublesome 8-10% quarterly attrition against the national 5-6% average. Statistics evidence the severity of the issue for Kampala Central specifically handling over 4.5 million subscribers or 35% of MTN's national footprint. The elevated churn translates to excessive losses exceeding 150,000 abandoning customers per quarter valued at more than 10 billion Ugandan shillings in revenue alone from this zone. Moreover, productivity indicators among the division's 900 frontline workforce reflects declining trends during periods of higher attrition. On average, sales representatives managed 15% fewer transactions while customer care agents tackled 5-10% fewer queries per shift. Given these circumstances, this study aimed to conduct an in-depth mixed methods exploration of the relationship between customer retention levels and employee productivity within Kampala Central between January to June 2021. Both quantitative analysis of four years of churn, productivity and operational performance data from internal systems alongside annual regulatory reports and qualitative focus group discussions and exit surveys amongst customers and staff were undertaken. Descriptive and inferential statistics facilitated variable exploration while thematic coding triangulated evidence. Findings validated inconsistent service quality, technical disruptions, limited offerings and sluggish complaint handling as primary drivers of high churn undermining staff operations. Rigorous conclusions established clear linkages between retention volatility, financial losses and diminished workforce productivity impacting stakeholders. Strategic recommendations center on network enhancements, tailored products, enhanced staff capabilities and dedicated customer experience management critical to optimize operations, jobs and prospects in this strategic locale.

The study aimed at dangers of investigating journalism with case study of Bukedde tv and it was guided by the following objectives; To determine the relationship between security of journalists and Sensitivity, to assess the relationship between security of journalists and protection available and to determine the relationship between security of journalists and locality's stance on press freedom. The correlation design was used to determine the dangers of investigating journalism at Bukedde Tv. The targeted population is to be 85 workers at Bukedde Tv. The study population was comprised of members; senior accountant, accounts assistants, station managers, administrative staff, contract committee, audit staff, members of public accounts committee, principal revenue officer, principal treasurer, Bukedde Tv procurement committee. The collected data was coded, edited and classified under different themes and sub-themes and then analyzed using statistical package for social scientist (SPSS) programme was used. The standard error (0.152) provided information about the precision of the regression coefficient. Beta (0.561) was the standardized regression coefficient, which tells us the effect of Sensitivity in standard deviation units, t (6.021) tests whether the regression coefficient is significantly different from 0. Training programs and capacity building workshops for journalists should specifically focus on investigative reporting techniques and security best practices. Such training is essential to empower journalists to safely fulfill the watchdog role while mitigating risks from probing sensitive cases.

Foreign direct investment plays a imperative role in facilitating economic growth, technology transfer and employment creation especially in developing nations seeking to diversify and transform their production structures. While Uganda has witnessed considerable increases in approved FDI stock and inflows averaging around 20% annually from 2000 to 2018, attracting sustainable foreign capital remains an ongoing priority area given the country's developmental objectives. Similarly, Kampala District as the epicenter of economic activity has retained over half of total FDI projects yet faces constraints influencing its capacity to maximize benefits accrued from foreign capital. Considering these factors, this study aimed to conduct an in-depth investigation of the key determinants influencing location choice behavior of foreign investors established in Kampala District. Specifically, the research objectives were to identify and rank order the most important factors drawing multinational corporations to set up operations in the district as well as evaluate post-investment experiences to provide strategic guidance on bolstering FDI competitiveness. To achieve this, a mixed methods approach including analytical review of time-series FDI data spanning 2000 to 2020 coupled with a survey of 124 senior managers from foreign owned companies active over three years in Kampala was employed between January to June 2021. The quantitative analysis revealed an overall upward pattern in approved FDI projects, capital and employment numbers as per Uganda Investment Authority records, indicating gradual expansion. However, volatility especially during economic crises underscored susceptibility to external shocks. Survey findings ranked access to large domestic and regional markets as the foremost location motivator followed by infrastructure availability specifically related to transportation links. Meanwhile, skills availability outranked costs as an attractive human capital attribute signaling a shift toward skill-intensive ventures. Perceptions of the policy framework were largely positive regarding stability yet inconsistent application brewed uncertainty. Factor and correlation analyses identified market access and infrastructure as primarily driving FDI while policy factors played a supportive role. Major challenges cited included transportation bottlenecks, skills mismatches and regulatory inconsistencies. Based on these insights, strategic recommendations center on prioritizing infrastructure upgrades, skills reform and incentives strategy refinement to propel Kampala's FDI potential. Periodic assessments can track progress on reforms instituted to maximize benefits from foreign partnerships over the long term. In conclusion, the study provides a nuanced understanding of location choice dynamics among foreign investors operating from within Kampala District.

This study aims to empirically investigate the key macroeconomic and financial factors influencing fluctuations in Uganda's monthly exchange rate against the US dollar over the period 2010 to 2020. Monthly time series data spanning this duration was compiled from various sources for seven potential exchange rate determinants and the dependent variable. Exchange rate and inflation figures were obtained from the Bank of Uganda, while trade, GDP, interest rate and capital flow data originated from the Uganda Bureau of Statistics and Ministry of Finance databases. International indicators for major trade partners were gathered from IMF statistics. Utilizing this comprehensive secondary data, rigorous time series and multivariate statistical analyses were conducted to quantify both the short-term and long-term impacts of each determinant. Stationarity and cointegration techniques were employed to address non-stationary properties, validating a Vector Error Correction Model framework. Econometric software programs EViews and SPSS were leveraged to perform Vector Error Correction, unit root, serial correlation, heteroskedasticity, correlation, regression modeling, and residual diagnostics. There is a strong positive correlation between GDP and foreign direct investment, with a Pearson correlation coefficient of 0.845 and a significance level of 0.000, indicating a very significant relationship. GDP has a moderate positive correlation with exports, with a Pearson correlation coefficient of 0.259 and a significance level of 0.000, also showing a very significant relationship. This rigorous methodology systematically analyzed the short-run dynamics, long-run equilibrium relationship, inter-variable correlations and individual influences in meticulous detail. The results provide valuable empirical evidence on the complex set of macroeconomic forces driving Uganda's exchange rate fluctuations with important implications for monetary and trade policymaking.

The study developed a model for organizational preparedness and business disaster of SMEs in Kigezi sub-region in South Western Uganda. A cross sectional survey research design was employed and interviewer-administered questionnaire as research tool was used to elicit information from the managers of SMEs across the six (6) districts of Kigezi sub-region. Two-stage cluster sampling technique was used and the sample size was computed using Yamane’s sampling formulae based on a 5% level of precision. The value of CVI obtained was 0.840 while the value of reliability obtained was 0.770, which indicates that the questionnaire items were relevant and suitable for the study. Five hundred and ninety-one (591) questionnaires were administered to the SMEs owners/managers while four hundred and seventy-six (476) questionnaires were returned giving the overall return rate as 81%. The results showed that organization features, characteristics of decision makers and government response accounts for a total of 27.9% improvement on the management of business disaster in Kigezi sub-region. The results further indicate that organization features (β= 0.163, p-value=0.000) and characteristics of decision makers (β= 0.021, pvalue=0.648) have positive but significant effect while government response (β= -0.780, p-value=0.682) has negative but no significant effect on the management of business disaster. The study concludes that organization features and characteristics of decision makers are important factors that affect the organizational preparedness and the management of business during COVID-19 pandemics in Kigezi sub-region in South Western Uganda. The study recommends that there is a need for government/NGOs interventions in the area of subsidy for SMEs owners/managers during the pandemic to boost their businesses.

The role of ecotourism as a means of influencing the path of local development or encouraging conservation activities was not unproblematic. Indeed, an increasing body of literature not only challenges the assumed benevolence of ecotourism but critically questions the role of ecotourism in contributing to the greater social and economic justice so often assumed under these programs. This paper sought to contribute to this growing body of critical literature through an analysis of the impact of ecotourism on the everyday lives of rural villagers adjacent to Bwindi Impenetrable National Park, Uganda, paying particular attention to the social forms of access to and control over the process through which decisions about ecotourism take place. Drawing on a year of ethnographic-based fieldwork, this paper focused on how the commodification of Bwindi as a product of wilderness, a wild and un-spoilt destination marketed to foreign visitors, promotes the external control of conservation spaces by international organizations that ultimately contribute to, rather than alleviate, poverty and dependency in local communities. Beyond providing just another case study, however, this analysis argues that the ‘new’ relations between people and parks created under ecotourism in Bwindi have in actuality created new forms of control and vulnerabilities. The Government of Uganda should consider promoting private sector investment in ecotourism. The professional tourism institution of learning should be expanded if possible and the private sector should be encouraged to operate with concessions from the government of Uganda.

The study aimed at the effectiveness of internships and apprenticeship in media recruitment and carrier development with a case study of nansana municipal council. The researcher used a simple random sampling and purposive sampling techniques. The simple random sampling technique, is a probability technique where every single element in a population has an equal chance of being chosen to form a sample that can be used to identify local households and shop keepers. Quantitative data was collected mainly from closed ended type of questions. The researcher ensured that, data managed done as questionnaires were sorted, coded, entered using Statistical Package for Social Sciences (SPSS) and cleaned of errors coded after entry. The correlation coefficient between employment rate and internship program was 0.843. This indicated a very strong positive correlation between the two variables. The significance value was 0.000, which was less than 0.05. This shown that the correlation between employment rate and internship program was statistically significant. As hypothesized, internship programs perfectly correlated to themselves, since each data point intrinsically matches its pairing. Reassuringly, employment rate positioned first versus second made no difference to the correlation coefficient or significance.