Journal
Metropolitan Journal of Academic Multidisciplinary Research
MJAMR
Relationship Between Social Media Marketing And Organizational Performance Of Tourism Businesses In Central Division, Kampala District.
Kamugira Apophia, Dr Friday Christopher (PhD)
| Journal | Metropolitan Journal of Academic Multidisciplinary Research (MJAMR) |
| Volume / Issue | Vol. 5, No. 2 |
| Published | 28 February 2026 |
| ISSN | 3006-4384 |
Abstract
The study examined the relationship between social media marketing and organizational performance of tourism businesses in Central Division, Kampala District. A correlational survey design was employed with a sample of 123 respondents comprising tourism business owners, managers, and marketing officers. Data were collected using structured questionnaires and analyzed using descriptive statistics and Pearson correlation analysis. Results indicated a significant positive relationship between social media marketing and organizational performance (r = 0.768, p < 0.01). Specific findings revealed that content quality (r = 0.725, p < 0.01), customer engagement (r = 0.681, p < 0.01), and advertising effectiveness (r = 0.703, p < 0.01) significantly influenced performance. Tourism businesses utilizing social media demonstrated increased customer reach (84%), improved brand visibility (79%), and enhanced revenue generation (67%). The study concluded that social media marketing was a critical driver of organizational performance in Kampala's tourism sector. Recommendations included developing comprehensive social media strategies, investing in digital marketing training, and leveraging analytics tools to optimize campaign effectiveness for sustained competitive advantage.
Keywords
Social media marketing
organizational performance
tourism businesses
customer engagement
digital marketing
Kampala District
Cite This Article
Kamugira Apophia & Dr Friday Christopher (PhD) (2026). Relationship Between Social Media Marketing And Organizational Performance Of Tourism Businesses In Central Division, Kampala District. Metropolitan Journal of Academic Multidisciplinary Research, 5(2). https://journals.miu.ac.ug/pages/article.php?article_id=210
More in This Issue
View full issue →
21
he Effect Of Cost Management On Profitability Of Small And Medium Enterprises (SMEs) In Butiiti SubCounty, Kyenjojo District, Uganda.
Cost management
profitability
small and medium enterprises
cost control
22
Impact of Long-Term Loans on the Financial Performance of Selected SME’s In Kabale Municipality.
Long-term loans
SME financial performance
profitability
revenue growth
23
Impact of Political Patronage on Service Delivery in Uganda’s Local Government System
Political patronage
service delivery
local government
public administration
24
Impact of Traditional Male Circumcision Practices on School Attendance: A Social Learning Theory Perspective from Buyinja Sub-County, Uganda
Traditional male circumcision
school attendance
Social Learning Theory
cultural practices
25
Influence Of Student Engagement On Learning Experience Among Graduate Students At Makerere University Business School
Student engagement
learning experience
graduate education
Makerere University Business School