Journal
Metropolitan Journal of Academic Multidisciplinary Research
MJAMR
Relationship Between Social Media Marketing And Organizational Performance Of Tourism Businesses In Central Division, Kampala District.
Kamugira Apophia, Dr Friday Christopher (PhD)
| Journal | Metropolitan Journal of Academic Multidisciplinary Research (MJAMR) |
| Volume / Issue | Vol. 5, No. 2 |
| Published | 28 February 2026 |
| ISSN | 3006-4384 |
Abstract
The study examined the relationship between social media marketing and organizational performance of tourism businesses in Central Division, Kampala District. A correlational survey design was employed with a sample of 123 respondents comprising tourism business owners, managers, and marketing officers. Data were collected using structured questionnaires and analyzed using descriptive statistics and Pearson correlation analysis. Results indicated a significant positive relationship between social media marketing and organizational performance (r = 0.768, p < 0.01). Specific findings revealed that content quality (r = 0.725, p < 0.01), customer engagement (r = 0.681, p < 0.01), and advertising effectiveness (r = 0.703, p < 0.01) significantly influenced performance. Tourism businesses utilizing social media demonstrated increased customer reach (84%), improved brand visibility (79%), and enhanced revenue generation (67%). The study concluded that social media marketing was a critical driver of organizational performance in Kampala's tourism sector. Recommendations included developing comprehensive social media strategies, investing in digital marketing training, and leveraging analytics tools to optimize campaign effectiveness for sustained competitive advantage.
Keywords
Social media marketing
organizational performance
tourism businesses
customer engagement
digital marketing
Kampala District
Cite This Article
Kamugira Apophia & Dr Friday Christopher (PhD) (2026). Relationship Between Social Media Marketing And Organizational Performance Of Tourism Businesses In Central Division, Kampala District. Metropolitan Journal of Academic Multidisciplinary Research, 5(2). https://journals.miu.ac.ug/pages/article.php?article_id=210
More in This Issue
View full issue →
31
Provision of Scholastic Materials and Students’ Academic Performances in public secondary schools in Isingiro District
Scholastic materials
Students’ academic performance
Public secondary schools& Parental engagement
32
Relationship Between Access To Education And Employment Rates In Ntungamo District
Access to education
employment rates
educational attainment
youth unemployment
33
Relationship Between Access To Resources During The COVID-19 Pandemic And The Financial Performance Of Small-Scale Businesses In Kakoba Division, Mbarara City.
Resource access
financial performance
COVID-19 pandemic
small-scale businesses
34
Relationship Between Accounting Information System And Quality Of Financial Reporting In Kampala City Council Authority.
Accounting information system
financial reporting quality
system quality
information quality
35
Relationship Between Audit Practices Relationship Between The Financial Performance Of Selected SMEs In Wakiso District.
Audit practices
financial performance
small and medium enterprises
internal audit