MJAMR

Relationship Between Social Media Marketing And Organizational Performance Of Tourism Businesses In Central Division, Kampala District.

Kamugira Apophia, Dr Friday Christopher (PhD)


Abstract

The study examined the relationship between social media marketing and organizational performance of tourism businesses in Central Division, Kampala District. A correlational survey design was employed with a sample of 123 respondents comprising tourism business owners, managers, and marketing officers. Data were collected using structured questionnaires and analyzed using descriptive statistics and Pearson correlation analysis. Results indicated a significant positive relationship between social media marketing and organizational performance (r = 0.768, p < 0.01). Specific findings revealed that content quality (r = 0.725, p < 0.01), customer engagement (r = 0.681, p < 0.01), and advertising effectiveness (r = 0.703, p < 0.01) significantly influenced performance. Tourism businesses utilizing social media demonstrated increased customer reach (84%), improved brand visibility (79%), and enhanced revenue generation (67%). The study concluded that social media marketing was a critical driver of organizational performance in Kampala's tourism sector. Recommendations included developing comprehensive social media strategies, investing in digital marketing training, and leveraging analytics tools to optimize campaign effectiveness for sustained competitive advantage.

Keywords

Social media marketing organizational performance tourism businesses customer engagement digital marketing Kampala District
Metropolitan Journal of Academic Multidisciplinary Research

Cite This Article

Kamugira Apophia & Dr Friday Christopher (PhD) (2026). Relationship Between Social Media Marketing And Organizational Performance Of Tourism Businesses In Central Division, Kampala District. Metropolitan Journal of Academic Multidisciplinary Research, 5(2). https://journals.miu.ac.ug/pages/article.php?article_id=210

More in This Issue

View full issue →
31
Provision of Scholastic Materials and Students’ Academic Performances in public secondary schools in Isingiro District
Kirabo Fortunate1, Prof Edris Kasenene (PhD)2
Scholastic materials Students’ academic performance Public secondary schools& Parental engagement
32
Relationship Between Access To Education And Employment Rates In Ntungamo District
Nabaasa Mark1 , Dr Friday Christopher (PhD)2
Access to education employment rates educational attainment youth unemployment
34
Relationship Between Accounting Information System And Quality Of Financial Reporting In Kampala City Council Authority.
Mukera Petwa1 , Mwesigwa Henry2
Accounting information system financial reporting quality system quality information quality
35
Relationship Between Audit Practices Relationship Between The Financial Performance Of Selected SMEs In Wakiso District.
Magezi Allan 1 , Dr. Moses Ntirandekura, PhD2
Audit practices financial performance small and medium enterprises internal audit