Journal
Metropolitan Journal of Academic Multidisciplinary Research
MJAMR
Role of Corporate Social Responsibility (CSR) on Brand Loyalty. A Case of CSR practices and consumer loyalty at Uganda Breweries Limited
Zikusooka Enock, Babirye Shamirah
| Journal | Metropolitan Journal of Academic Multidisciplinary Research (MJAMR) |
| Volume / Issue | Vol. 5, No. 3 |
| Published | 31 March 2026 |
| ISSN | 3006-4384 |
Abstract
Corporate Social Responsibility (CSR) has emerged as a strategic tool for building competitive advantage and enhancing brand loyalty in contemporary business environments. Uganda Breweries Limited (UBL), a subsidiary of East African Breweries Limited and part of the global Diageo group, implemented diverse CSR initiatives spanning environmental sustainability, community development, responsible drinking campaigns, and economic empowerment programs. Understanding how these CSR practices influenced consumer loyalty remained critical for optimizing corporate strategy and social impact. This study employed a cross-sectional survey research design, collecting data from 250 UBL consumers in Kampala using structured questionnaires. Stratified random sampling ensured representation across age groups, gender, and consumption patterns. Data were analyzed using SPSS version 27, employing descriptive statistics, correlation analysis, and multiple regression to examine relationships between CSR dimensions and brand loyalty. Findings demonstrated a significant positive correlation (r = 0.76, p < 0.001) between CSR practices and brand loyalty. Regression analysis revealed that CSR explained 58% of variance in brand loyalty (R² = 0.58). Environmental sustainability initiatives showed the strongest effect (β = 0.42, p < 0.001), followed by community development programs (β = 0.31, p < 0.001) and responsible drinking campaigns (β = 0.24, p = 0.002). Consumers aware of UBL's CSR activities demonstrated 67% higher loyalty scores compared to unaware consumers. Brand trust emerged as a significant mediator (β = 0.48, p < 0.001) in the CSR-loyalty relationship. CSR practices significantly influenced brand loyalty at Uganda Breweries Limited through multiple mechanisms including enhanced brand image, increased trust, emotional connection, and perceived corporate authenticity. Environmental initiatives proved particularly impactful, reflecting growing consumer environmental consciousness. UBL should expand CSR communication strategies, integrate sustainability across operations, develop measurable impact assessment frameworks, strengthen community partnerships, and align CSR with core business values to maximize loyalty benefits.
Keywords
Corporate Social Responsibility
brand loyalty
Uganda Breweries Limited
consumer behavior
environmental sustainability
community development
responsible drinking
Cite This Article
Zikusooka Enock & Babirye Shamirah (2026). Role of Corporate Social Responsibility (CSR) on Brand Loyalty. A Case of CSR practices and consumer loyalty at Uganda Breweries Limited. Metropolitan Journal of Academic Multidisciplinary Research, 5(3). https://journals.miu.ac.ug/pages/article.php?article_id=297
More in This Issue
View full issue →
36
Relationship Between Job Satisfaction And Work Productivity: A Case Study Of Igongo Cultural Center And Country Hotel, Biharwe, Mbarara
Job Satisfaction
Work Productivity
Herzberg's Two-Factor Theory
Hospitality Industry
37
Relationship between School Location and Student Academic Performance of Secondary Schools in Makindye Division
School location
academic performance
secondary schools
Makindye Division
38
Relationship between School Size and Student Academic Performance of Secondary Schools in Makindye Division
School size
enrolment size
academic performance
secondary schools
39
Relationship Between Staff Discipline and Pupils’ Academic Performance at Primary Leaving Examination Level in Selected Primary Schools of Nyakinama Sub-County, Kisoro District, Uganda
Staff Discipline
Academic Performance
PLE
Primary Schools
40
Relationship Between Teachers’ Professional Responsibility, Teacher–Learner Relationships, and School Performance in Primary Schools of Nyakinama Sub-County, Kisoro District, Uganda
Professional Responsibility
Teacher–Learner Relationship
School Performance
Primary Schools