Journal
Metropolitan Journal of Academic Multidisciplinary Research
MJAMR
Role of Corporate Social Responsibility (CSR) on Brand Loyalty. A Case of CSR practices and consumer loyalty at Uganda Breweries Limited
Zikusooka Enock, Babirye Shamirah
| Journal | Metropolitan Journal of Academic Multidisciplinary Research (MJAMR) |
| Volume / Issue | Vol. 5, No. 3 |
| Published | 31 March 2026 |
| ISSN | 3006-4384 |
Abstract
Corporate Social Responsibility (CSR) has emerged as a strategic tool for building competitive advantage and enhancing brand loyalty in contemporary business environments. Uganda Breweries Limited (UBL), a subsidiary of East African Breweries Limited and part of the global Diageo group, implemented diverse CSR initiatives spanning environmental sustainability, community development, responsible drinking campaigns, and economic empowerment programs. Understanding how these CSR practices influenced consumer loyalty remained critical for optimizing corporate strategy and social impact. This study employed a cross-sectional survey research design, collecting data from 250 UBL consumers in Kampala using structured questionnaires. Stratified random sampling ensured representation across age groups, gender, and consumption patterns. Data were analyzed using SPSS version 27, employing descriptive statistics, correlation analysis, and multiple regression to examine relationships between CSR dimensions and brand loyalty. Findings demonstrated a significant positive correlation (r = 0.76, p < 0.001) between CSR practices and brand loyalty. Regression analysis revealed that CSR explained 58% of variance in brand loyalty (R² = 0.58). Environmental sustainability initiatives showed the strongest effect (β = 0.42, p < 0.001), followed by community development programs (β = 0.31, p < 0.001) and responsible drinking campaigns (β = 0.24, p = 0.002). Consumers aware of UBL's CSR activities demonstrated 67% higher loyalty scores compared to unaware consumers. Brand trust emerged as a significant mediator (β = 0.48, p < 0.001) in the CSR-loyalty relationship. CSR practices significantly influenced brand loyalty at Uganda Breweries Limited through multiple mechanisms including enhanced brand image, increased trust, emotional connection, and perceived corporate authenticity. Environmental initiatives proved particularly impactful, reflecting growing consumer environmental consciousness. UBL should expand CSR communication strategies, integrate sustainability across operations, develop measurable impact assessment frameworks, strengthen community partnerships, and align CSR with core business values to maximize loyalty benefits.
Keywords
Corporate Social Responsibility
brand loyalty
Uganda Breweries Limited
consumer behavior
environmental sustainability
community development
responsible drinking
Cite This Article
Zikusooka Enock & Babirye Shamirah (2026). Role of Corporate Social Responsibility (CSR) on Brand Loyalty. A Case of CSR practices and consumer loyalty at Uganda Breweries Limited. Metropolitan Journal of Academic Multidisciplinary Research, 5(3). https://journals.miu.ac.ug/pages/article.php?article_id=297
More in This Issue
View full issue →
41
Relationship between Urban Livelihood Adaptation Within The PDM Framework And Local Economic Development Outcomes In Kampala District.
Urban livelihood adaptation
Parish Development Model
enterprise innovation
market adaptation
42
Relationship Between Working Capital Management and Profitability: A Case Study of Manufacturing Firms in Namanve Industrial Park
Working capital management
profitability
manufacturing firms
Namanve Industrial Park
43
REVENUE GENERATION AND URBAN DEVELOPMENT IN LOCAL GOVERNMENT AUTHORITIES IN UGANDA: A CASE OF KISORO MUNICIPALITY
REVENUE GENERATION AND URBAN DEVELOPMENT IN LOCAL GOVERNMENT AUTHORITIES IN UGANDA: A CASE OF KISORO MUNICIPALITY
44
SCHOOL VAN SCHEDULES AND ACADEMIC PERFORMANCE OF LEARNERS IN PRIMARY SCHOOLS IN NANSANA DIVISION, WAKISO DISTRICT, UGANDA
SCHOOL VAN SCHEDULES AND ACADEMIC PERFORMANCE OF LEARNERS IN PRIMARY SCHOOLS IN NANSANA DIVISION
WAKISO DISTRICT
UGANDA
45
Strategic Resource Management and Agricultural Productivity in Mitooma District, Uganda
Strategic resource management
agricultural productivity
Mitooma District
Uganda