Journal
Metropolitan Journal of Academic Multidisciplinary Research
MJAMR
DIGITAL BANKING ADOPTION AND LOAN PERFORMANCE OF SELECTED MICROFINANCE INSTITUTIONS IN MUKONO DISTRICT
AKANKWATSA ANNITAH
| Journal | Metropolitan Journal of Academic Multidisciplinary Research (MJAMR) |
| Volume / Issue | Vol. 5, No. 3 |
| Published | 31 March 2026 |
| ISSN | 3006-4384 |
Abstract
This study investigated the influence of digital banking adoption on loan performance in selected microfinance institutions (MFIs) in Mukono District, Uganda. The research specifically examined the effects of Mobile Banking Services (MBS), Management Information Systems (MIS), and Digital Loan Processing Systems (DLPS) on loan repayment efficiency, portfolio quality, and overall financial performance. A descriptive cross-sectional survey design was employed, targeting 92 respondents,including branch managers, credit officers, IT/digital banking staff, and active clients. Data were collected using structuredquestionnaires and analysed using both descriptive and inferential statistics, including means, standard deviations, Pearsoncorrelation, and regression analysis via SPSS. The findings revealed that respondents generally agreed that MBS, MIS, and DLPS significantly enhance loan performance. Descriptive statistics indicated mean scores ranging from 4.05 to 4.25, reflecting a high level of agreement among respondents.Pearson correlation analysis demonstrated positive and significant relationships between each digital banking variable and loan performance (p < 0.05). Regression analysis showed that digital banking adoption explains 68% of the variance in loan performance, highlighting its critical role in enhancing operational efficiency and customer satisfaction. The study concludes that digital banking technologies are essential tools for improving loan repayment compliance, minimizing defaults, and enhancing the overall performance of MFIs. Recommendations include expanding mobile banking platforms, integrating advanced MIS for predictive credit monitoring, and enhancing digital loan processing systems to ensure efficiency and reliability. The study provides empirical evidence to guide policymakers, MFI management, and stakeholders in leveraging digital innovations to strengthen financial inclusion and loan performance. Keywords: digital banking adoption, mobile banking services, management information systems, digital loan processing, loan performance, microfinance institutions, Mukono District
Keywords
Digital Banking Adoption and Loan Performance in Selected Microfinance Institutions in Mukono District
Cite This Article
AKANKWATSA ANNITAH (2026). DIGITAL BANKING ADOPTION AND LOAN PERFORMANCE OF SELECTED MICROFINANCE INSTITUTIONS IN MUKONO DISTRICT. Metropolitan Journal of Academic Multidisciplinary Research, 5(3). https://journals.miu.ac.ug/pages/article.php?article_id=332
More in This Issue
View full issue →
21
Influence of Financial Literacy on Loan Repayment Performance: A Case of Financial Literacy and Loan Performance of Microfinance Borrowers in Wakiso District
Financial literacy
loan repayment
microfinance
borrower performance
22
Influence of Tax Compliance Costs on SME Performance: A Case Study of SMEs in Kagadi District
Tax compliance costs
SME performance
Kagadi District
small and medium enterprises
23
INSTRUCTIONAL SUPERVISION AND STUDENTS’ ACADEMIC PERFORMANCE AT UCE IN SELECTED PUBLIC SECONDARY SCHOOLS OF KASHARI SOUTH, MBARARA CITY UGANDA
INSTRUCTIONAL SUPERVISION AND STUDENTS’ ACADEMIC PERFORMANCE AT UCE IN SELECTED PUBLIC SECONDARY SCHOOLS OF KASHARI SOUTH
MBARARA CITY UGANDA
24
LEADERSHIP STYLES AND TEACHER’S RETENTION IN SELECTED SECONDARY SCHOOLS IN LUWEERO DISTRICT, UGANDA
LEADERSHIP STYLES AND TEACHER’S RETENTION IN SELECTED SECONDARY SCHOOLS IN LUWEERO DISTRICT
UGANDA
25
MOBILE BANKING AND FINANCIAL PERFORMANCE OF COMMERCIAL BANKS IN UGANDA: A CASE OF UNITED BANK FOR AFRICA (UBA), JINJA ROAD BRANCH KAMPALA UGANDA
MOBILE BANKING AND FINANCIAL PERFORMANCE OF COMMERCIAL BANKS IN UGANDA: A CASE OF UNITED BANK FOR AFRICA (UBA)
JINJA ROAD BRANCH KAMPALA UGANDA