This study examined the effect of workplace conflict management on employee relations at the National Water and Sewerage Corporation (NWSC) in Kampala, Uganda. The research was motivated by increasing reports of interpersonal and structural conflicts within public utility organisations in Uganda, which had adversely affected service delivery and staff morale. The study adopted a cross-sectional survey design with both quantitative and qualitative approaches. A sample of 120 respondents was selected from NWSC Kampala using stratified random sampling. Data were collected through structured questionnaires and key informant interviews, then analysed using descriptive statistics and regression analysis via SPSS version 25. The findings revealed that negotiation (β=0.412, p