MJAMR

Supply Chain Management And Operational Efficiency In Logistics Companies: A Case Of DHL Uganda

Supply Chain Management And Operational Efficiency In Logistics Companies: A Case Of DHL Uganda


Abstract

This study examined the relationship between supply chain management (SCM) practices and operational efficiency in logistics companies, with specific reference to DHL Uganda. The research was guided by three objectives: to assess the effect of inventory management on operational efficiency, to evaluate the influence of supplier relationship management on operational efficiency, and to examine the role of information technology integration in enhancing operational efficiency at DHL Uganda. A cross-sectional survey design was employed, and data were collected from 178 respondents comprising supply chain officers, operations managers, warehouse staff, and IT personnel at DHL Uganda. Results of descriptive analysis indicated moderate-to-high levels of SCM practice implementation across inventory management (mean = 3.78, SD = 0.71), supplier relationship management (mean = 3.52, SD = 0.84), and IT integration (mean = 4.01, SD = 0.66). Pearson correlation analysis confirmed significant positive relationships between all SCM variables and operational efficiency. Multiple regression analysis revealed that the three SCM dimensions collectively accounted for 74.2% of variance in operational efficiency (R² = 0.742), with IT integration as the strongest predictor (β = 0.389). The study concludes that robust SCM practices are critical to operational excellence in logistics and recommends enhanced IT infrastructure investment, supplier partnership development, and real-time inventory management systems.

Keywords

Supply chain management operational efficiency inventory management supplier relationship management IT integration DHL Uganda logistics.
Metropolitan Journal of Academic Multidisciplinary Research

Cite This Article

Supply Chain Management And Operational Efficiency In Logistics Companies: A Case Of DHL Uganda (2026). Supply Chain Management And Operational Efficiency In Logistics Companies: A Case Of DHL Uganda. Metropolitan Journal of Academic Multidisciplinary Research, 5(6). https://journals.miu.ac.ug/pages/article.php?article_id=490

More in This Issue

View full issue →
6
Electronic Banking And Customer Service Delivery: A Case Study Of Centenary Bank Uganda, Iganga Branch
Bunoga Azedi1 , Zikusooka Enock2
Electronic banking mobile banking ATM services internet banking
7
Government Economic Empowerment Programmes And Food Security In Rural Communities: A Case Of Jinja District, Uganda
Namulondo Kwikiriza Martha, Dr Friday Christopher
Economic Empowerment Food Security Rural Communities Jinja District
8
Human Resource Management Practices And Employees' Performance In Local Governments In Uganda
Bukenya Richard, Dr. Moses Ntirandekura
Human resource management employee performance KCCA local government
9
Innovation Strategies And Business Profitability Among SMEs In Lubaga Division, Uganda
Ninsiima Bonita, Magala Muhammed
Innovation strategies business profitability SMEs Lubaga Division
10
Investigative Journalism And The Promotion Of Transparency And Accountability In Uganda: A Case Of Kingdom Television
Agaba Collin1 , Akello Veronica2
Investigative Journalism Transparency Accountability Kingdom Television