Journal
Metropolitan Journal of Academic Multidisciplinary Research
MJAMR
Moderating Influence Of Organizational Justice On The Relationship Between Labour Turnover And Service Delivery At Ntungamo District Local Government In Uganda.
Mwijuka Kanaahe Brunner
| Journal | Metropolitan Journal of Academic Multidisciplinary Research (MJAMR) |
| Volume / Issue | Vol. 4, No. 12 |
| Published | 31 December 2025 |
| ISSN | 3006-4384 |
Abstract
The study investigated the moderating influence of organizational justice on the relationship between labour turnover and service delivery at Ntungamo District Local Government in Uganda. A quantitative research design was employed, with a sample of 125 employees selected through stratified random sampling to ensure proportional representation across departments. Data were collected using structured questionnaires and analyzed using descriptive and inferential statistics, including multiple regression and moderation analysis. The results revealed that labour turnover had a significant positive effect on service delivery (B = 0.820, t = 3.565, p = 0.0005), while organizational justice also had a significant positive influence (B = 1.340, t = 4.467, p = 0.0000). Importantly, organizational justice moderated the relationship between labour turnover and service delivery, as indicated by the significant negative interaction term (B = -0.052, t = -3.059, p = 0.0028), demonstrating that higher perceptions of fairness reduced the impact of labour turnover on service delivery. Descriptive results indicated generally positive perceptions of organizational justice, with high levels of agreement that policies were applied consistently, contributions were valued, and fair management practices reduced turnover intentions. It was concluded that organizational justice played a critical role in sustaining service delivery by mitigating the negative effects of labour turnover. The absence of fairness in promotions, task allocation, and policy enforcement intensified turnover, leading to reduced motivation, disengagement, and lower service quality. Based on these findings, it was recommended that Ntungamo District Local Government strengthen systems that ensure transparency, equity, and accountability in decision-making, resource allocation, and managerial practices. Such measures would enhance employee commitment, reduce turnover, and maintain consistent, high-quality service delivery.
Keywords
Organizational justice
labour turnover
service delivery
moderation
public sector
Ntungamo
Cite This Article
Mwijuka Kanaahe Brunner (2025). Moderating Influence Of Organizational Justice On The Relationship Between Labour Turnover And Service Delivery At Ntungamo District Local Government In Uganda. Metropolitan Journal of Academic Multidisciplinary Research, 4(12). https://journals.miu.ac.ug/pages/article.php?article_id=533
More in This Issue
View full issue →
31
Relationship Between Market Orientation And Business Performance Of Barclays Bank
Budget allocation
healthcare performance
service delivery
Mulago Hospital
32
Relationship Between Mobile Marketing And Organizational Profitability. A Case Of Harris International Ltd, Kampala
Mobile marketing
organizational profitability
SMS marketing
mobile applications
33
Relationship Between Taxation Polices And Growth Of Small Scale Business In Kasubi Market Kampala.
Taxation Policies
Small Scale Business
Business Growth
Tax Compliance
34
Relationship Between The Financial Control And The Financial Stability In Nansana Municipality, Wakiso District
Electronic System Management
Organizational Management
E-Government
Service Delivery
35
The Effect Of Compensation On Service Delivery At Ntungamo District Local Government In Uganda
Compensation
Service Delivery
Employee Motivation
Public Sector