Journal
Metropolitan Journal of Academic Multidisciplinary Research
MJAMR
Effect Of Internal Control On The Performance Of Organizations In Centenary Bank Limited Kiboga Branch
Kimala Eddie, Zikusooka Enock
| Journal | Metropolitan Journal of Academic Multidisciplinary Research (MJAMR) |
| Volume / Issue | Vol. 4, No. 12 |
| Published | 31 December 2025 |
| ISSN | 3006-4384 |
Abstract
The study examined the effect of internal control on organizational performance at Centenary Bank Limited, Kiboga Branch. The research employed a cross-sectional survey design with mixed methods to collect data from 98 respondents comprising bank management, operational staff, internal auditors, and supervisory personnel. Primary data were gathered through structured questionnaires and semi-structured interviews, while secondary data were obtained from bank performance reports, audit reports, and operational records covering the period 2021-2023. The study utilized correlation and regression analysis to determine the strength and nature of relationships between internal control components (control environment, risk assessment, control activities, and monitoring systems) and organizational performance indicators (operational efficiency, financial performance, compliance levels, and service quality). The findings revealed a significant positive relationship between internal control and organizational performance (r = 0.784, p < 0.01). Control environment demonstrated the strongest correlation with performance (r = 0.792, p < 0.01), followed by control activities (r = 0.758, p < 0.01), monitoring systems (r = 0.731, p < 0.01), and risk assessment (r = 0.706, p < 0.01). The regression model indicated that internal control variables explained 61.5% of variance in organizational performance (R² = 0.615, F = 37.24, p < 0.001). Organizations with stronger internal control systems demonstrated 48% better operational efficiency, 42% improved financial performance, 56% higher compliance levels, and 39% enhanced service quality compared to baseline measurements. The study concluded that internal control significantly influenced organizational performance at Centenary Bank Limited, Kiboga Branch. Effective control environments, systematic risk assessment processes, robust control activities, and continuous monitoring mechanisms enhanced operational efficiency, improved financial outcomes, ensured regulatory compliance, and elevated service quality, ultimately contributing to sustainable competitive advantage and stakeholder confidence. The study recommended that Centenary Bank Limited should strengthen the control environment through
Keywords
Internal Control
Organizational Performance
Banking Operations
Control Environment
Risk
Cite This Article
Kimala Eddie & Zikusooka Enock (2025). Effect Of Internal Control On The Performance Of Organizations In Centenary Bank Limited Kiboga Branch. Metropolitan Journal of Academic Multidisciplinary Research, 4(12). https://journals.miu.ac.ug/pages/article.php?article_id=540
More in This Issue
View full issue →
16
Relationship Between Bank Loans And Growth Of SMEs In Kabale Municipality
Bank loans
SME growth
financial access
Kabale Municipality
17
Relationship Between Budget Allocation And Performance Of Health Care Services At Mulago Hospital In Central Division, Kampala, Uganda.
Budget allocation
healthcare performance
service delivery
Mulago Hospital
18
Relationship Between Cash Management And Financial Performance Of Small Business Enterprises In Main Market, Arua City.
Cash Management
Financial Performance
Small Business Enterprises
Cash Flow
19
Relationship Between Computerized Accounting And Financial Performance In Tropical Bank Limited Head Office Kampala Road.
Computerized accounting systems
financial performance
banking sector
Tropical Bank
20
Relationship Between Customer Complaint Management And Operational Performance In Equity Bank, Wandegeya Branch.
inventory management
organizational performance
inventory control
inventory tracking