Relationship Between Customer Complaint Management And Operational Performance In Equity Bank, Wandegeya Branch.

Kemigisha Brenda, Irumba Alex

Metropolitan International University Journals

MJAMR

Relationship Between Customer Complaint Management And Operational Performance In Equity Bank, Wandegeya Branch.

Kemigisha Brenda, Irumba Alex

Journal	Metropolitan Journal of Academic Multidisciplinary Research (MJAMR)
Volume / Issue	Vol. 4, No. 12
Published	31 December 2025
ISSN	3006-4384

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Abstract

This study examined the relationship between inventory management and organizational performance at Uganda Clays Limited, a leading manufacturer of building and construction materials in East Africa. Employing a cross- sectional research design, data were collected from 178 respondents comprising managers, supervisors, and operational staff through structured questionnaires and analysis of organizational records covering the period 2020-

Keywords

inventory management organizational performance inventory control inventory tracking

Metropolitan Journal of Academic Multidisciplinary Research

Cite This Article

Kemigisha Brenda & Irumba Alex (2025). Relationship Between Customer Complaint Management And Operational Performance In Equity Bank, Wandegeya Branch. Metropolitan Journal of Academic Multidisciplinary Research, 4(12). https://journals.miu.ac.ug/pages/article.php?article_id=543