Journal
Metropolitan Journal of Academic Multidisciplinary Research
MJAMR
The Effects Of Contract Management On Service Delivery In Hospitals In Uganda: A Case Study Of Mulago National Referral Hospital, Central Uganda
Ssekamatte Brian, Kalikola Jacob
| Journal | Metropolitan Journal of Academic Multidisciplinary Research (MJAMR) |
| Volume / Issue | Vol. 5, No. 5 |
| Published | 31 May 2026 |
| ISSN | 3006-4384 |
Abstract
This study examined the effects of contract management on service delivery at Mulago National Referral Hospital (MNRH) in Central Uganda. Using a cross-sectional survey design, primary data were collected from 148 respondents comprising procurement officers, contract managers, clinical heads, and administrative staff. The study employed descriptive statistics, Pearson correlation analysis, and multiple linear regression to establish the relationship between contract management dimensions contract formulation, contract implementation, and contract monitoring and service delivery outcomes including availability of medical supplies, timeliness of care, and patient satisfaction. Findings revealed that contract management significantly and positively influences service delivery (β = 0.614, p < 0.01). Contract monitoring emerged as the strongest predictor (β = 0.382, p < 0.001), followed by contract implementation (β = 0.271, p < 0.01) and contract formulation (β = 0.198, p < 0.05). The study concludes that strengthening contract management systems is imperative for improving public health service delivery in Uganda's referral hospitals.
Keywords
Contract management
service delivery
Mulago National Referral Hospital
procurement
Uganda
public health.
Cite This Article
Ssekamatte Brian & Kalikola Jacob (2026). The Effects Of Contract Management On Service Delivery In Hospitals In Uganda: A Case Study Of Mulago National Referral Hospital, Central Uganda. Metropolitan Journal of Academic Multidisciplinary Research, 5(5). https://journals.miu.ac.ug/pages/article.php?article_id=450
More in This Issue
View full issue →
16
The Effect Of Workplace Conflict Management On Employee Relations At The National Water And Sewerage Corporation (NWSC), Kampala, Uganda
Workplace Conflict
Conflict Management
Employee Relations
Negotiation
17
The Impact Of Art Education On Students' Critical Thinking And Creativity: A Case Of Selected Secondary Schools In Gulu District, Northern Uganda
Education art
critical thinking
creativity
academic performance
18
The Impact Of Auditing On Corporate Governance In Uganda: A Case Of Kampala Capital City Authority (KCCA)
Auditing
Corporate Governance
KCCA
Uganda
19
The Impact Of Auditing On Corporate Governance In Uganda: A Case Of KCCA
Auditing
Corporate Governance
KCCA
Uganda
20
The Impact Of IFRS Adoption On Financial Management Quality Of Stanbic Bank, Fort Portal
IFRS adoption
financial management quality
Stanbic Bank
Fort Portal