The purpose of Human Resource Development is to improve the capacity of the human resource through training / learning and performance at the individual, process and organizational levels. By applying a wellordered and professional human resource training approach to work in the hospitality industry, the skills, knowledge and attitudes of personnel was enriched and overall quality of work performed improved and the result was more customer satisfaction. The present study is an attempt to analyze the Employee training initiatives of the hotel Industry to enhance and sharpen the capabilities of its employees for getting better customer satisfaction. The study was conducted to examine the impact of Employee training in the context of on-job training, scholarships and seminars on customer satisfaction and using a sample of 36 usable questionnaires gathered from employees from hotel Africana. The data collected have been processed and analyzed using Statistical Package for Social Science Program (SPSS 17). The results indicate that employee training affect customer satisfaction. From the findings, there was limited customer complaints at hotel Africana, 6% strongly agreed, 14% agreed, 22% were not sure, 28% disagreed, and 30% strongly disagreed. This implied that there were limited customer complaints at hotel Africana. Every consumer arrives at any organization with a pre-formed set of expectations. The projection might be formed by the previous experiences or through the referrals. Buyers always have some kind of expectations regarding the service or product the company is providing, thus, hotels need to train their employees to read the customers’ expectations such that they customers are served according to their expectations.

The study investigated the role of internal control system on the management of public funds in local governments in Uganda. The objectives were to establish the influence control environment, internal audit, monitoring, risk assessment, control activities, information and communication on the management of public funds in local governments. Purposive sampling was used to select the required number of respondents that participated in the study. Data was collected using both interviews and questionnaires for the technical respondents including heads of departments, accountants for different departs and the second questionnaire targeted community leaders at district and Sub County level. Data was analyzed using statistical package for social scientist tables. Pearson’s Linear Correlation Coefficient and regression analysis conducted to measure the relationship between the independent (internal control) and dependent variables (management of public funds) and there after conclusions drawn from the tables and figures. This analysis showed that much as the there is a strong positive relationship between internal financial controls (control environment, internal audit, monitoring, risk assessment, control activities, information and communication) and management of public funds. There is much that is practically needed to ensure that service delivery is enhanced. The welfare of the general public can greatly be improved through effective and efficient utilization of public funds in service delivery. The study recommended that since the elements of internal control system used were found to be important in influencing the efficient management of public funds. They should be emphasized and enhanced by the local governments to ensure that the organization’s activities are carried out in accordance with established goals, policies and procedures. However, communities which are direct beneficiary of the services rendered by local governments should be part of internal control system for efficient management of public funds for efficient service delivery based on the value for money.

This dissertation analyses the role of neocolonialism on Uganda's economy and it examines the foreign political and economic institutions in their historical setting and the way they negotiate with the modern political arrangements under neo - colonial authorities. There has been an attempt by the elite to adopt a conciliatory attitude using the state patronage to make them part and parcel of the contemporary political system. This paper tries to provide some theoretical approaches of the neocolonialism in Uganda, and provide practical strategies to the challenges caused by neocolonialism in Uganda. The data from questionnaires were recorded, edited, and categorized according to the research objectives. The researcher used content analysis, which involved editing transcript of the interviews to be presented in a logical form. The political elites of Uganda should transcend nationalistic ideologies of the state by adopting the ideology of multiculturalism in which every citizen doesn't have to imply a particular cultural identity, to fight for a common goal of national cohesion.

The focus of this research is to explore the impact of pricing on organizational profitability in Mukwano group of companies limited. This study is guided by 3 0bjectives namely: to examine the impact of pricing on sales volume of Mukwano group of companies limited; to determine the impact of pricing on production volume of Mukwano group of companies limited and to analyze the impact of pricing on profit margin of Mukwano group of companies limited. The study also involves the research problem that motivates the project that’s; to eliminate price overcharges on products and services by different markets. The study used a descriptive survey design because it provides a framework for interpreting the variables of the study. Descriptive research used to obtain information concerning the current status of the phenomena to describe "what exists" with respect to variables or conditions in a situation. The technique is appropriate as it involves a careful in-depth study and analysis on the topic under study, the study employed both quantitative and qualitative data collection techniques. A total number of the study used both simple random and purposive sampling methods for coming with the manageable size of 30 respondents. Data analysis was done using predictive scientific frequency tables and pie-chats to answer the research questions. Basing on the results that were presented in the chapter four and five, it was observed that pricing is a major factor that may affect the organization’s performance in that any change in the price of a similar product’s produced by another company affects the profitability of the company, the findings therefore revealed that competitive based pricing is one way of ensuring that profitability is gained to the maximum with low costs of operation possible. Mukwano industry should use other ways of ensuring profitability is gained a part from use of pricing such as different forms of advertising like sponsoring events and use of mobile phone advertising.

This study investigated the influence of teachers' teaching experience on the academic performance of private and public secondary school students in Mathematics in Katabi Town Council. The study adopted descriptive research design. Study population comprised all the selected Secondary Schools in Katabi Town Council. A sample of the selected schools was drawn from the population through the process of simple random sampling technique, made up the selected schools in Katabi Town council. An inventory schedule was the instrument used for data collection. Questionnaires, 20 questionnaires per school were administered. 388 (97%) questionnaires were returned. Their responses were analyzed through content analysis. The regression analysis and t-test were used to test hypotheses generated for the study at 0.05 alpha levels. Findings reveal that teachers' teaching experience has significantly influenced students' academic performance in Mathematics as measured by their performance in the Uganda Certificate of Examination and as perceived by the respondents. Schools having more teachers with above 10 years teaching experience achieved better results than schools having more teachers with 10 years and below teaching experience

Cultural variables are incorporated into a baseline endogenous economic growth model. Cultural attitudes toward achievement and thrift have a positive effect on economic growth. Cultural attitudes concerning post materialism have a negative effect on economic growth. Ordinary least squares regression is used to test economic and cultural models of growth on a cross section of 25 countries. The encompassing principle is used to resolve competing theoretical specifications and to generate a final parsimonious model. A variant of Leamer's Extreme Bounds Analysis (EBA) is used to evaluate the sensitivity of parameter estimates. 18% of this research finding denoted that cultural norm through cultural ambitious leaders played a big role in mobilizing their respective communities toward socio-economic development. Leaders asked members to participate in recourse contributions, formation SACCOS and small investments clubs that could help enhance personal income, attending seminars and workshops on modern agriculture and giving towards advancement of the social course. The conclusions are further supported by nonparametric methods including robust regression and bootstrap resampling. The data for the analysis are from the World Values Survey (1990) and from Levine and Renelt (1992). An empirical model that incorporates both cultural and economic variables is superior to an explanation emphasizing one set of these variables. The final model is robust to: (1) alterations in the conditioning set of variables; (2) elimination of influential cases; and (3) variations in estimation procedures.

Criminal investigations are complex in attitudes towards them in criminal investigations nature and hence an investigator must be of the sound were positive. To this end, the perceptions of the psychological mind. The purpose of this study is to police officers about criminal investigations can be investigate the perceptions of the police officers improved by improving their knowledge of the same towards psychological assessments especially in through improved training. criminal investigations. The study used a case study Keywords: psychological assessments; Criminal of Kabalagala Police Station hence the study area investigations was in Makindye Division of Kampala District. The Introduction population of the study included the police officers It's miles believed that checks and checking out especially those involved in criminal investigation. programs first got here into being in China as early as The selection of the sample followed the Morgan and 2200 B.C.E. (DuBois, 1970) also exciting from a Krejcie formula and will be 169 respondents. The ancient angle are ancient Greco-Roman writings study employed simple random sampling techniques. indicative of attempts to categorize humans in terms The researcher used questionnaire as an instrument of of persona kinds. a great deal of the nineteenthdata collection. In order to obtain more classified century testing that would be described as mental in information regarding the study objectives, the study nature involved the size of sensory abilities, reaction used an interview guide and this was carried out with time, and so on. normally, the public turned into the Uganda Police Force’s top brass. The researcher inquisitive about such checking out. but there was no used coding sheets and simple descriptive analysis good-sized belief that checking out for variables (bar charts, pie charts, frequency tables). Inferential together with reaction time had any implemented cost analysis (the use of significance levels) was also used but all of that would trade in the early 1900s with the to investigate the significance of the relationships delivery of the first formal exams of intelligence, between the variables using cross tables. exams that might really be useful for reasons without The study results indicated that the police officers problems comprehensible to everybody who had were less knowledgeable about the various school-age children (Racheal et al., 2023). standardized tools for psychological assessments International conflict I had introduced with it not best before conducting criminal investigations. However, the want to display screen the highbrow functioning the study results indicated that the officers would of recruits however also the want to display for welcome the aspect of these assessments as their recruits’ well-known adjustment. a central authority Received: 03.09.2023 Accepted: 10.09.2023 Published on: 30.09.2023 Corresponding: Author: research.miu.ac.ug/publications 9M4 ETROPOLITAN JOURNAL OF BUSINESS & ECONOMICS (MJBE) ISSN 1813-4238 Vol. 2 Issue 6, September - 2023, Pages: 93-102 Committee on Emotional fitness chaired with the aid means of presenting a reporting scale on which of psychologist Robert S. Woodworth turned into examinee capacity (the assemble measured through assigned the assignment of developing a degree of the test) is impartial of the specific preference of take adjustment and emotional balance that would be a look at items which can be administered. What administered speedy and efficiently to agencies of started inside the Nineteen Forties and 1950s as a recruits (Emmanuel et al., 2023). goal of psychometricians, have become truth 30 years Theoretical underpinning later (Lord, 1980). with the aid of the early 1970s, the The Rasch model, Latent Trait concept, item response idea changed into developing well, pc software principle, object characteristic Curves, computer program changed into available, and applications of Adaptive checking out, and so forth. in famous IRT have been starting to seem. psychological evaluation texts, check manuals, and The IRT is getting used to address technical troubles journals had been utilized by a number of along with the automated layout of exams, the look at psychologists to research the relevance of the mental of item bias, equating take a look at rankings, pcexams. Until currently, Classical check concept has adaptive checking out, and rating reporting been applied to psychological tests (Gulliksen, 1950). (Hambleton and Pitoniak, 2002; Hambleton et al., Despite the usefulness of Classical check idea and 1991). fashions in psychometric methods, shortcomings IRT postulates that (1) underlying examinee inside the simple concept underlying psychological performance on a take a look at is a unmarried assessment and measurement methods for check capacity or trait, and (2) the connection among the construction were recognized for over 50 years. possibility that an examinee will offer a accurate Gulliksen (1950) wrote about a number of these solution (or agree to a statement, within the case of a troubles in his conventional check principle textual persona or mind-set survey) and the examinee’s content, and it is not sudden that one among his very capacity may be described via a monotonically own college students turned into most of the first to growing curve or function. enhance the technology of cutting-edge check idea Mental exams within the security forces, mental tests (religion et al., 2023). One shortcoming of Classical are used in many approaches, perhaps most check idea is that classical object information relies significantly in choice making approximately the on the precise examinee samples from which they careers of protection personnel. Evidence proves that have been obtained. this is because test objects there exists a extensive variety of fulfillment, flair, appearance easy while administered to shiny interest, motivational, and other exams can be hired examinees, and tougher while administered to less inside the selection to rent in addition to in associated successful examinees (Suzan & Kazaara, 2023). choices regarding promotions, transfer, activity The cause of item response idea (IRT) is to triumph satisfaction, and eligibility for in addition schooling. over the shortcomings of classical test principle by For a potential air traffic controller, a hit performance Received: 03.09.2023 Accepted: 10.09.2023 Published on: 30.09.2023 Corresponding: Author: research.miu.ac.ug/publications 9M5 ETROPOLITAN JOURNAL OF BUSINESS & ECONOMICS (MJBE) ISSN 1813-4238 Vol. 2 Issue 6, September - 2023, Pages: 93-102 on a check of sustained interest to detail may be one using torture which compromises the standard requirement of employment (Oliver et al., 2023). For requirement of criminal investigations. In Kampala merchandising to the rank of officer inside the navy, a on my own, over 200 human beings are arrested and success overall performance on a sequence of put to police cells each day (UPF, 2023). In addition, management duties can be crucial. Mental checks proof indicates that out of all of the people arrested were used by those departments to layout of and positioned to the cells each day, 38.2% are Truely environments wherein the safety official’s function. criminals, 41.6% witnessed the crime and the

The purpose of the study was to investigate the role of entrepreneurship studies on the enterprise development in Butemba Sub County in Kyankwanzi District. The study was based on findings from 325 respondents out of the sample size of 370 respondents who presented accurate data in relation to the objectives of the study. The objectives of the study were to examine whether developed enterprises are based on entrepreneurship studies, to identify the different entrepreneurship skills that can lead to success and finally to identify entrepreneurs who learnt entrepreneurship studies. Data was collected from the entrepreneurs and entrepreneurship consultants in Butemba Sub County in Kyankwanzi District. According to the findings of the study, majority of the respondents strongly disagreed with a view that successful enterprises based on entrepreneurship studies. The findings of the study also presented results showing that the best entrepreneurial skill was strategic thinking and finally majority of the respondents informed the researcher that they did not under go any entrepreneurship studies but they were operating successfully in their respective enterprises. There is a need to sensitize all the entrepreneurs in the community to adopt to learning entrepreneurship skills in order to make them understand business ethics.

In recent years, numerous sources of social media have increasingly played an important role in tourism marketing, and have had a profound effect on Destination Management Organizations’ ability to effectively promote their destinations. With the emergence of more social media platforms, there are more tourism stakeholders recognizing the increased importance to access information for tourists related to their destinations of interest. For example, tourist destination managers use social media to provide information about their travel and tour packages, specific tourist attractions, accommodation costs, guiding services, and all other travel related information. Tourists use social media in their planning process to help them identify destinations of interest, to get feedback on what they should expect, as well as to make contacts with the service providers involved in their travel plans. Tour operators use it to market their tour packages, as well as for preand post-tour interactions with tourists. However, little is known about the influence that social media has on the decisions of tourists who travel to specific destinations of interest, and the use of social media in their travel plans and activities. Tourism suppliers have limited knowledge of the tourism market and the opportunity for tourism growth in destinations. The aim of this study therefore, is to explore the role that selected social media platforms serve in the travel of tourists to visit, and their overall experience in Bwindi Impenetrable National Park in Uganda (BINP), which is well known for its gorilla tracking experience. The primary interests and activities of most of the tourists who visit the park is to track gorillas, bird watching, and forest hikes. This qualitative study applied semi structured interviews, which were face to face with thirtyfour participants. Participants in this study included tourists visiting BINP, the Uganda Wildlife Authority (UWA) that manages BINP, lodge managers, and tour operators who link tourists to the park and have the greatest potential to influence tourist decisions. This study also used Radian6, a social media monitoring software to retrieve Facebook and Twitter posts. In addition, this study analyzed forum posts from the BINP Trip Advisor page.

The ministry of Tourism, Wild life And Antiquities (MTWA) instituted a sample survey of tourists existing Uganda in 2012. The tourism expenditure and motivation survey (TEMS). This survey collected data on tourism expenditures, duration of stay, tourist activities, sites visited, levels of satisfaction and suggestion for improvement in the sector. The purpose of this proposal is too present is to present the activities of tourism on the economic development of the country. This scope is therefore limited to the activities on economic development of the Uganda economy, thus increasing foreign exchange earnings and improving the balance of payment. The data shows that tourism activities spend 60% more than others per to Uganda. This makes tourism attractive target in Uganda to increase the economic growth of tourism. The results from the above table showed that 71.4% respondents in Queen Elizabeth agreed that there were impacts of tourism on the economic development of tourism where as 28.5% disagreed. This showed that indeed there was a greater and positive impact of tourism on the economic development of Uganda overcoming the negative impact. The study also shows that various tourism activities have benefited the local people especially those that live near Queen Elizabeth National Park. In areas of further research, the researcher discovered that there was need investigate the effects of culture on tourism. I would recommend the tourism administrators to collaborate with the government to help build theatres for the display of tourism activities. In this day and age, tourism theatres are essential as they accommodate large numbers of tourists and other people (Christopher & Felex, 2022). This can be a turning point for the development of tourism at Queen Elizabeth National Park and Uganda at large.