The study aimed at procurement processes and logistics performance of an organisation with a case study of Uganda revenue authority and it was guided by the following objectives; To examine the effects of Budget Planning on logistics performance of Uganda Revenue Authority, to examine role, the Documentation and Record-Keeping on logistics performance at Uganda Revenue Authority and to establish the contribution of Compliance and Ethics on logistics performance at Uganda Revenue Authority. The study used proportionate stratified sampling to categorize the different respondents and therefore after adopted purposive sampling to select the respondent on the basis of their proximity and interaction with the procurement process as well as knowledge on the procurement activities in the organization and thus the sample was as follows; Primary data was obtained through the use of self-administered questionnaires. The findings of the study indicated that profitability would be at 1.5632 holding best procurement practices which are green purchasing, supplier partnering, adoption of information communication and purchasing ethics constant at zero. The study established that effort by the management to support the green purchasing improve the company’s profitability (r= .755, p=0.001<0.05). The study found that good supplier partnering would significantly increase profitability (r=0.828, p=0.002<0.05). The study recommends that management in Cadbury (K) Limited should ensure that there is an appropriate focus on good practice in procurement and that there is a significant procurement procedure in place to ensure compliance with all relevant guideline. On delivering services management must address the issue of procurement process as these has accrued benefits directly to the bottom line of organizations.

The study examined the relationship between project complexity management, knowledge resources and project performance of Umeme’s SCADA, Yaka and AMR projects. This study was a cross-sectional research design which applied a quantitative research approach. Data was obtained from 67 employees of UMEME Ltd using a structured questionnaire instrument. Validity of the questionnaire was obtained through expert judgment and content validity index. Reliability on the other hand was obtained using pretesting and Cronbach’s alpha coefficient. Data obtained from respondents was cleaned, edited, coded and captured in SPSS (v. 25) for analysis obtaining descriptive and inferential statistics for interpreting results. A Med Graph was also applied to test mediation. This study found out a positive relationship between project complexity management and project performance of Umeme’s SCADA, Yaka and AMR projects. There was a positive relationship between project complexity management and knowledge resources among Umeme’s SCADA, Yaka and AMR projects. Furthermore, the study found a positive relationship between knowledge resources and project performance of Umeme’s SCADA, Yaka and AMR projects. This study established that both project complex management and knowledge resources significantly predict project performance. The better predictor was project complexity management. Additionally, the study found that knowledge resources partially mediate the relationship between project complexity management and project performance of management of Umeme’s SCADA, Yaka and AMR projects. The study concludes that project complexity management and knowledge resources are crucial are important in determining project performance. This study recommends enhancing minimizing complexity associated with projects and boosting knowledge resources to boost project performance.

The study aimed at quality management and its impact on operational performance in equity bank, Wandegeya and it was guided by the following objectives; To assess the customer satisfaction and operational performance in Equity bank, Wandegeya branch, to establish the relationship between customer complaint management and operational performance in Equity bank, Wandegeya branch, to determine the relationship between service delivery and operational performance in Equity bank, Wandegeya branch and to find out the relationship between quality management and operational performance in Equity bank, Wandegeya branch. The researcher used both male and female respondents from Wandegeya from the top management, middle, and lower management of Wandegeya because the records management function of SDLG is stained with reports of loss of data, poor accountability and failure to guarantee satisfactory access to required information especially where digital systems were not used to create and keep records. From the findings, the respondents felt that the organization has entered into strategic partnerships with suppliers so as to ensure continued performance of the organization processes remain uninterrupted and had a mean score of 4.17 while the organization has effectively harnessed the potential benefits of establishing partnerships with suppliers had a mean score of 4.15. The Equity banks’ top management needs to be totally involved in quality management development and implementation strategies within their organizations by making this process their number one priority. There is also need for Equity banks to prioritize employees’ training on quality management process. This will empower employees to become more quality aware and also identify with the quality management process apart from contributing to improvement processes of the quality management strategy.

This research investigates the impact of electronic banking services on customer satisfaction in the context of the UGAFODE Nansana Branch in Kampala, Uganda. The study focuses on three specific electronic banking services: Automated Teller Machines (ATMs), Telephone Banking, and Mobile Banking. The research employs a quantitative approach, utilizing surveys to gather data from a sample of 50 respondents. The findings reveal insights into the demographic characteristics of the respondents, including gender distribution, age groups, education levels, and tenure at UGAFODE Nansana Branch. The data is presented and analyzed in detail, highlighting the respondents' perspectives on the relationship between ATM banking, mobile banking, and telephone banking, and their impact on customer satisfaction. The study employs a Likert scale to measure respondents' agreement with statements related to these electronic banking services. The results are presented in tables, indicating the number and percentage of respondents for each response category. From the findings, respondents highly appreciate the convenience of 24/7 ATM access, reduced waiting times, and the ease of transactions. The overall satisfaction with ATM services is notably high, with an average mean of 4.0 (Derrick et al., 2023). However, concerns arise regarding occasional machine malfunctions and insufficient cash availability, reflecting areas for improvement. The research identifies trends and patterns in customer satisfaction, shedding light on the strengths and areas for improvement in electronic banking services. The findings contribute to the existing literature by addressing a gap in research on electronic banking and customer satisfaction in the Ugandan context. The study concludes with recommendations for UGAFODE Nansana Branch to enhance its electronic banking services and improve overall customer satisfaction.

The study assessed “reward system and employee performance in City Tires, Kampala Capital City.” The study objectives were; to find out the reward level, to explain the level of employee performance, to determine the relationship between reward system and employee performance with a null hypothesis stating there is no significant relationship between total reward systems and employee performance. Descriptive and correlation research designs guided by both qualitative and quantitative research approaches were used. Data was gathered randomly from 82 employees of City Tires using a self-administered questionnaire. Results indicate a high grand mean of 2.75 and standard deviation of 0.92 which implies that there was high level of reward system at City Tires, Kampala Capital City. Findings indicate a high grand mean of 3.09 and standard deviation of 0.844 which implies that there was high level of employee performance at City Tires, Kampala Capital City. Results indicate that there was a positive and statistically significant relationship between reward system and employee performance at City Tires, Kampala Capital City (P<0.01, r 0.318**). Thus, the null hypothesis was rejected and its alternative positive hypothesis considered suggesting that there was a statistically significant relationship between reward system and employee performance at City Tires, Kampala Capital City. Therefore, City Tires, Kampala Capital City should keep on providing reasonable reward systems especially the allowances.

The main objective of this study was to examine the effect of reward systems on employee job performance at Hariss International Limited. The study was guided by the following specific objectives: to determine the relationship between rewarding system and employee performance, to determine the different forms of rewards used by Hariss International Limited examine the effect of rewards at Hariss International Limited. The study adopted a causal research design with the population consisting of all the 2000 employees at Hariss International Limited. A sample of 95 employees representing 5% of the population was drawn using simple random sampling technique. Primary data collected using structured questionnaire organized on the basis of the research’s specific objectives was used. Data analysis was done using Statistical Package for Social Sciences (SPSS) by applying descriptive and inferential statistical techniques. Data was tabulated and presented in the form of figures and tables. The findings of this study are expected to benefit Hariss International Limited management team, the Hariss International Limited employees and researchers who would use this study as the basis of future research. The finding on employees’ job performance was that job performance was an important criterion for measuring organization performance. Rewarding employees, staff welfare, and continuous training were found to improve employee job performance. Effective internal communication was also found to increase employees’ engagement in business resulting in increased employee job performance. Gifts/ packages was found to greatly affect employee job performance. Salary increment was found to be a motivational factor which encouraged employees to work better. Over time pay encouraged employees to perform better while at the organisation. The study concluded that Job performance was vital in evaluating organizational outcomes; gifts and packages were an important motivator for employees to achieve their goals; employees’ value salary increment much more than overtime pay in increasing their motivation while at the organization. The study recommended that gifts or packages didn’t base on the time the employees spend working but on the set performance targets and corresponding output. Salary increment should be focused on employees' personal growth. Further, organizations should praise and recognize best performing employees. Additionally, Hariss International Limited should research on other factors which when combined with rewards would improve communication at Hariss International Limited leading to improved job performance. The research by Hariss International Limited should explore the reasons why staff time offs do not motivate employees as expected. Thus, Hariss International Limited needs to explore other factors that could be combined with time off to improve the reward system and lead to reliable, well rested work force.

This study focused on sales promotion and organizational performance of Jesa Dairy company ltd. In this study sales promotion (measured by product samples, point of purchase and coupons factors) was the independent variable and organizational performance (measured by productivity, Sales volumes and profitability factors) was the dependent variable. Primary data and secondary data sources were used. Quantitative methods were used to collect and analyze the data. The study objectives included: To establish the impact of product samples and organizational performance; To examine the effect of point of purchase and organizational performance; To analyze the influence of coupons and organizational performance. The quantitative methods like questionnaires were used. The research findings shown by correlation analysis generally indicated that there was a significant positive relationship between the sales promotion measures (product samples, point of purchase and coupons) and the organizational performance (r>.6; p=.000 in all cases). Regression models also indicated that product samples, point of purchase and coupons (independent variable) was a better predictor of the variation in the organizational performance (dependent variable). Point of purchase was the most significant predictor of the variation in organizational performance, followed by coupons. The researcher recommended further research into other factors that affect organizational performance of Jesa Dairy company ltd since the regression analysis indicated that only 71.8%% variation in the organizational performance was accounted for by the independent variable.

The purpose of the study was to examine the effects of shipping costs on profitability of small and medium enterprises in Uganda. It was based on the following objectives; To assess the impact of shipping distance on Mukwano Company, to find out the influence of shipping mode on Mukwano Company limited and to assess the significance of product value in SME profitability. This study was conducted in Mukwano company limited Uganda. The company is near Kibuli, Nsambya. This study took a period of three months’ time period beginning. The study looked at the theoretical review, explained the empirical findings of the objectives of the study and the literature gaps. The study population was 140 respondents and of which they were selected from different departments in the Company, a sample size of 100 respondents, represented 100% of the target population, the sample size was determined using the table of Krejcie and Morgan, 1970. Mukwano Company should not give free deliveries to its customer who are having long shipping destine. Shipping mode showed a moderate positive correlation (r=0.605, p=0.000) with profitability, suggesting shorter-distance modes enhance earnings. Product value yielded a stronger correlation (r=0.548, p=0.000), indicating higher value goods boost margins. Both relationships were statistically significant. Empirical evidence supports shipping efficiency and portfolio optimization as empirically meaningful for SME financial performance. While experimental research is still needed, insights may guide strategic decisionmaking, policy interventions, and future pilot interventions to foster increased profitability. Long shipping distance are expensive and because of this, the company can incur a lot of costs which increases the average costs of the Company. This reduces its profit margin hence low profitability.

The purpose of the study was Suppliers Loyalty and organizational growth, a case study of Nansana Municipality. The study was based on the results from 50 respondents who presented accurate data to the researcher out of the sample size of 80 respondents. The study was guided by the objectives which were; To examine the relationship between procurement efficiency and customer acquisition by organizations in Nansana Municipality, to assess the relationship between criteria formulation and revenue growth of Nansana Municipality and to analyze the relationship between supplier qualification and market expansion in the Municipality. During the study, 35 questionnaires were distributed to the respondents, 30 were returned making a percentage response of 86% which was ample enough for the analysis. The finding on gender composition revealed that 67% of the respondents were of male sex, and 33% were female. This implied that the organization employed more male staff than the female. The majority of the respondents of 40% were under the age group of 30-35 the findings revealed that they were regarded to be more productive with enough experience. The majority of 80% of the respondents agreed that organization Nansana Municipality maintains reasonable stock levels required by the Organization to prevent under and overstocking. The majority of the respondents were not sure whether criteria formulation has led to expansion organizations. The majority 66.6% of the respondents agreed that organization Nansana Municipality performance was based on innovation and efficiency in product quality purchasing.

The purpose of this study was to establish the relationship between tax administration and performance of business enterprises in Kabale Municipality. It was based on the following objectives; Tax registration significantly affects the performance of business enterprises in Kabale Municipality, tax assessment significantly affects the performance of business enterprises in Kabale Municipality and tax incentives significantly affect the performance of business enterprises in Kabale Municipality. The study found that the majority of the respondents with a mean score of 3.29 and a standard deviation of 1.185 believed that streamlining tax incentives in Kabale Municipality is a strong stimulus to improving business performance while respondents with a mean of 3.23 and a standard deviation of 1.278 opined that tax incentives for business enterprises in Kabale Municipality has attracted and retained new businesses. The study found that the majority of the respondents with a mean score of 3.91 and a standard deviation of 0.971 believed that the tax officials of Kabale Municipality assess business enterprises basing on amended tax policies. The study found that the majority of the respondents with a mean score of 4.07 and a standard deviation of 0.977 believed that High tax rates on businesses make tax mobilization difficult in Kabale Municipality. Results portrayed 81 (54.7%) of participants as male, female counterpart in comparison were 67 (45.3%) of the respondents. Revenue mobilization and its subsequent repayment inform of taxes paid by the business enterprises leads to low business performance since it encroaches on the business financial achievements of the firms. In Kabale Municipality, revenue officials use government policies to collect taxes.