Metropolitan Journal of Academic Multidisciplinary Research

Volume 4, Issue 12 (December)

45 articles
31
Relationship Between Managerial Competence And Working Capital Management Within Logistics Companies In Kampala
Kwarakunde Jackline, Asiimwe Prisca
inventory management organizational performance inventory control inventory optimization
This study examined the relationship between inventory management and organizational performance at Uganda Clay Products Limited, Uganda's leading clay products manufacturer. Utilizing a correlational research design, data were collected from 168 respondents comprising management staff, warehouse personnel, production staff, and sales representatives through structured questionnaires and secondary data analysis. Pearson correlation and hierarchical regression analyses were employed to examine the relationships between inventory management practices and organizational performance dimensions. The findings revealed significant positive relationships between inventory management and organizational performance. Inventory control systems positively correlated with organizational performance (r = 0.687, p < 0.001), inventory optimization demonstrated a significant positive relationship (r = 0.712, p < 0.001), and inventory information systems showed a strong positive correlation (r = 0.694, p < 0.001). Hierarchical regression analysis indicated that inventory management practices collectively explained 58.4% of the variance in organizational performance (R² = 0.584, F = 76.283, p < 0.001). Inventory optimization emerged as the strongest predictor (β = 0.346, p < 0.001), followed by inventory information systems (β = 0.298, p < 0.001) and inventory control systems (β = 0.264, p < 0.001). Inventory management constituted a critical determinant of organizational performance at Uganda Clay. Effective inventory control systems, optimization practices, and information systems enabled the company to minimize holding costs, reduce stockouts, improve production efficiency, enhance customer satisfaction, and maximize profitability. The strong relationships observed across all inventory management dimensions underscored the strategic importance of integrated inventory management approaches in manufacturing organizations.Uganda Clay should invest in advanced inventory management systems incorporating real-time tracking, predictive analytics, and automated reordering capabilities. The company should implement just-in-time inventory principles, strengthen supplier relationship management, conduct regular inventory audits, and provide
32
Relationship Between Market Orientation And Business Performance Of Barclays Bank
Kawule Chrispus, Zikusooka Enock
Budget allocation healthcare performance service delivery Mulago Hospital public health
Budget allocation plays a critical role in determining the quality and efficiency of healthcare service delivery in public hospitals. This study examined the relationship between budget allocation and healthcare service performance at Mulago National Referral Hospital in Central Division, Kampala, Uganda. The study employed a cross-sectional research design with both quantitative and qualitative approaches. A sample of 254 respondents comprising hospital administrators, medical staff, and finance officers was selected using stratified random sampling. Data were collected through structured questionnaires and document review of budget reports from 2020-2023. Statistical analysis included Pearson correlation and regression analysis using SPSS version 25. The study revealed a strong positive correlation (r = 0.756, p < 0.01) between budget allocation and healthcare service performance at Mulago Hospital. Budget allocation for medical supplies showed the strongest relationship with patient care quality (r = 0.823, p < 0.01). Infrastructure development funding correlated significantly with service efficiency (r = 0.691, p < 0.01). Staff welfare allocations demonstrated a moderate positive correlation with employee productivity (r = 0.634, p < 0.05). Budget adequacy was rated at 43.7%, indicating substantial funding gaps. The regression model explained 68.4% of the variance in healthcare performance (R² = 0.684). Budget allocation significantly influenced healthcare service performance at Mulago Hospital. Adequate funding for medical supplies, infrastructure, and staff welfare directly enhanced service delivery quality, patient satisfaction, and operational efficiency. However, persistent budget constraints hindered optimal performance. The Ministry of Health should increase budgetary allocations to Mulago Hospital by at least 35% to address critical funding gaps. Hospital management should prioritize transparent budget utilization and strengthen monitoring mechanisms. Investment in staff training and infrastructure modernization should be prioritized to improve service delivery outcomes.
33
Relationship Between Mobile Marketing And Organizational Profitability. A Case Of Harris International Ltd, Kampala
Kato Kenneddy, Zikusooka Enock
Mobile marketing organizational profitability SMS marketing mobile applications customer
The study investigated the relationship between mobile marketing and organizational profitability at Harris International Ltd in Kampala, Uganda. Employing a descriptive correlational research design, data was collected from 82 respondents through structured questionnaires and analyzed using SPSS version 25. The findings revealed a significant positive relationship (r=0.716, p<0.01) between mobile marketing strategies and organizational profitability. The study concluded that mobile marketing initiatives, including SMS campaigns, mobile applications, social media mobile engagement, and mobile-optimized websites, substantially enhanced customer reach, engagement, conversion rates, and ultimately organizational profitability. Recommendations included diversifying mobile marketing channels, investing in personalized mobile content, integrating mobile marketing with customer relationship management systems, leveraging data analytics for targeted campaigns, and allocating adequate budgets to sustain and expand mobile marketing activities for continued profitability growth.
34
Relationship Between Taxation Polices And Growth Of Small Scale Business In Kasubi Market Kampala.
Kuguma Sharon, Babirye Shamirah
Taxation Policies Small Scale Business Business Growth Tax Compliance Informal Sector
The study examined the relationship between taxation policies and growth of small scale businesses operating in Kasubi Market, Kampala District, Uganda. The research was motivated by persistent concerns about the impact of taxation on small business sustainability and expansion in informal market settings. Using a cross-sectional survey design, data were collected from 184 small business operators through structured questionnaires and interviews. The study employed descriptive statistics, Pearson correlation, and multiple regression analysis. Results revealed a significant negative relationship between tax burden and business growth (r=-0.697, p<0.01), while tax compliance costs showed an even stronger negative correlation (r=-0.743, p<0.01). Conversely, perceived tax fairness (r=0.612, p<0.01) and tax education (r=0.578, p<0.01) demonstrated positive associations with business growth. Regression analysis showed that taxation policy variables explained 58.7% of variance in business growth (R²=0.587, F=43.254, p<0.001). Specific findings indicated that tax compliance costs (β=-0.389, p<0.001), tax burden (β=-0.334, p<0.01), and tax enforcement approach (β=-0.267, p<0.01) were significant negative predictors, while perceived tax fairness (β=0.298, p<0.01) positively influenced growth. Businesses facing high tax compliance costs reported 54% lower growth rates and 41% lower reinvestment compared to those with lower compliance burdens. The study concluded that while taxation was necessary for government revenue, current policies and implementation approaches constrained small business growth through excessive burden, high compliance costs, and enforcement methods that disrupted business operations. Recommendations included: simplifying tax procedures through presumptive taxation, reducing compliance costs via digital platforms, improving tax education and sensitization, ensuring equitable enforcement, establishing dedicated small business tax units within Uganda Revenue Authority, and reviewing tax rates to reflect small business realities.
35
Relationship Between The Financial Control And The Financial Stability In Nansana Municipality, Wakiso District
Kahunde Barbra Moselyn, Babirye Shamirah
Electronic System Management Organizational Management E-Government Service Delivery
The study investigated the influence of electronic system management on organizational management at Nansana Municipality in Wakiso District, Uganda. The research employed a descriptive cross-sectional survey design with a sample of 95 respondents comprising municipal employees, departmental heads, and councilors. Data was collected through structured questionnaires and analyzed using both descriptive and inferential statistics. Results revealed a strong positive correlation (r = 0.758, p < 0.01) between electronic system management and organizational management effectiveness. The findings indicated that implementation of electronic systems improved organizational efficiency by 46%, enhanced decision-making quality by 52%, reduced operational costs by 34%, and increased service delivery speed by 58%. Electronic system management accounted for 57.5% of the variance in organizational management effectiveness. The study concluded that electronic system management significantly influenced organizational management through improved information accessibility, streamlined workflows, enhanced transparency and accountability, better resource allocation, and strengthened monitoring and evaluation capabilities. It was recommended that Nansana Municipality should invest in comprehensive electronic management information systems, upgrade ICT infrastructure including reliable internet connectivity and backup power systems, implement systematic staff training programs on electronic systems, establish robust data security protocols, integrate all departmental systems for seamless information flow, allocate adequate budgets for ICT maintenance and upgrades, and develop clear policies for electronic records management. The study also recommended establishment of an ICT support unit to provide continuous technical assistance and system optimization.
36
The Effect Of Compensation On Service Delivery At Ntungamo District Local Government In Uganda
Mwijuka Kanaahe Brunner
Compensation Service Delivery Employee Motivation Public Sector Ntungamo District Local
The study investigated the effect of compensation on service delivery at Ntungamo District Local Government in Uganda. The research was guided by the premise that fair and adequate compensation influences employee motivation, commitment, and overall performance, which in turn affects the quality and consistency of public service delivery. A descriptive research design was employed, and data were collected from a sample of 125 employees using structured questionnaires and key informant interviews. Descriptive statistics, including frequencies, percentages, means, and standard deviations, were used to summarize employee perceptions of compensation, while inferential analysis, specifically simple linear regression, was applied to examine the relationship between compensation and service delivery. The results revealed that a substantial majority of employees were satisfied with their compensation, with 75.2% expressing satisfaction with salary and benefits and 78.4% indicating that timely payment of salaries motivated them to perform better. Regression analysis demonstrated a strong positive relationship between compensation and service delivery (R = 0.754, R² = 0.569, p < 0.001). The unstandardized coefficient (B = 0.878, t = 2.748, p < 0.001) indicated that a unit increase in compensation led to an average increase of 0.878 units in service delivery. The findings suggested that both the adequacy and timeliness of compensation significantly influenced employees’ motivation, commitment, and performance, which translated into higher quality and more consistent service provision. It was concluded that compensation played a critical role in shaping service delivery outcomes at Ntungamo District Local Government. Adequate and timely remuneration enhanced employee motivation, fostered commitment, and encouraged accountability, ultimately improving service quality and reliability. The study recommended that the district ensure salaries and benefits are fair, competitive, and aligned with job responsibilities, and that salary payments are disbursed promptly. Additionally, periodic review of compensation packages and the provision of performance- based incentives were suggested to sustain employee motivation and service excellence.
37
The Effect Of Mukwano Tea Leave On Employment Of Local Communities. A Case Of Mukwano Group Of Companies Kampala
Kakyuba Josephine, Dr. Ssekiswa Peter
Mukwano tea leaves employment creation local communities Mukwano Group of Companies
The study examined the effect of Mukwano tea leaves production on employment within local communities surrounding Mukwano Group of Companies in Kampala, Uganda. The research adopted a case study design with a mixed-methods approach, collecting data from 120 respondents including employees, management staff, and community members through questionnaires and interviews. Results revealed that Mukwano tea leaves operations created 847 direct employment opportunities and approximately 2,300 indirect jobs in related sectors including packaging, distribution, retail, and tea farming. The study found that 68% of employees were recruited from local communities within a 15-kilometer radius of the company's operations. Employment patterns showed that 45% of workers were engaged in production activities, 25% in distribution and sales, 18% in administrative roles, and 12% in support services. The research also established that tea leaves production contributed significantly to income generation, with 73% of employees reporting improved household income levels. Mukwano tea leaves production had a substantial positive effect on local employment, serving as a major employer in Kampala's industrial sector and creating multiplier effects throughout the value chain. The study concluded that the company's operations enhanced economic opportunities for local residents and contributed to poverty reduction in surrounding communities. The study recommended that Mukwano Group should expand its local recruitment initiatives, invest in employee skills development programs, establish stronger linkages with local tea farmers to create more upstream employment, and implement corporate social responsibility programs focused on youth employment and entrepreneurship development in host communities.
38
The Effect Of Objective - Based Appraisal Workers’ Productivity In Mubende District Local Government
Kamara Rashid, Mwesigwa Henry
Objective-based appraisal workers' productivity performance management Mubende District
The study examined the effect of objective-based appraisal on workers' productivity in Mubende District Local Government, Uganda. The research adopted a cross-sectional survey design with a mixed-methods approach, collecting data from 110 respondents including local government employees, heads of departments, human resource personnel, and supervisors through questionnaires, interviews, and documentary review. Results revealed that objective-based appraisal had a significant positive effect on workers' productivity in Mubende District Local Government. Correlation analysis showed strong positive relationships between clear objective setting and task completion rates (r=0.768, p<0.01), between regular performance feedback and work quality (r=0.734, p<0.01), and between performance-based recognition and employee motivation (r=0.812, p<0.01). The study found that 73.6% of employees reported increased productivity after implementation of objective-based appraisal systems, with average task completion rates improving from 64.2% to 81.7% over the study period. Departments with well-implemented objective-based appraisal systems showed 38.4% higher productivity scores compared to those with traditional appraisal methods. Regression analysis demonstrated that objective-based appraisal variables collectively explained 76.8% of variance in workers' productivity (R²=0.768, p<0.001). Employee satisfaction with appraisal systems increased from 42.3% to 68.9%, while absenteeism rates declined from 18.7% to 11.2%. Objective-based appraisal significantly enhanced workers' productivity in Mubende District Local Government through improved goal clarity, enhanced performance monitoring, increased motivation, and better alignment between individual efforts and organizational objectives. The study concluded that well-designed and consistently implemented objective-based appraisal systems served as effective tools for performance management and productivity enhancement in public sector organizations. The study recommended that Mubende District Local Government should standardize objective- based appraisal across all departments, invest in supervisory training on effective objective setting and feedback
39
The Impact Of Local Revenue Collection And Service Delivery In Lower Local Government In Nansana Municipality Kampala.
Kiconco Shallon, Mwesigwa Henry
Local Revenue Collection Service Delivery Lower Local Government Decentralization
The study examined the impact of local revenue collection on service delivery in lower local governments within Nansana Municipality, Kampala. The research employed a cross-sectional survey design with mixed methods to collect data from 228 respondents comprising local council leaders, revenue collectors, community development officers, service delivery staff, and community members across the five divisions of Nansana Municipality. Primary data were gathered through structured questionnaires and in-depth interviews, while secondary data were obtained from revenue collection records, service delivery reports, and parish development committee minutes covering the period 2020-2023. The study utilized correlation and regression analysis to determine the strength and nature of relationships between local revenue collection dimensions (revenue base expansion, collection efficiency, enforcement mechanisms, and accountability systems) and service delivery outcomes (infrastructure development, social services provision, community mobilization, and public satisfaction). The findings revealed a significant positive relationship between local revenue collection and service delivery quality (r = 0.716, p < 0.01). Collection efficiency demonstrated the strongest correlation with service delivery (r = 0.734, p < 0.01), followed by revenue base expansion (r = 0.689, p < 0.01), accountability systems (r = 0.667, p < 0.01), and enforcement mechanisms (r = 0.642, p < 0.01). The regression model indicated that local revenue collection variables explained 51.3% of variance in service delivery outcomes (R² = 0.513, F = 58.47, p < 0.001). Lower local governments with higher revenue collection demonstrated 47% better infrastructure development, 39% improved social service provision, 43% enhanced community mobilization, and 52% higher public satisfaction compared to those with weak revenue performance. The study concluded that local revenue collection significantly impacted service delivery quality in lower local governments within Nansana Municipality. Enhanced revenue mobilization through expanded tax bases, efficient collection systems, effective enforcement, and transparent accountability mechanisms enabled better infrastructure
40
The Influence Of Electronic System Management On Organizational Management Of Nansana Municipality
Kadija Sifa, Zikusooka Enock
Electronic System Management Organizational Management Local Government Nansana
The study investigated the influence of electronic system management on organizational management at Nansana Municipality in Wakiso District, Uganda. The research employed a cross-sectional survey design with a sample of 95 respondents including municipal staff, departmental heads, and council members. Data was collected through structured questionnaires and document review, then analyzed using descriptive and inferential statistics. Results revealed a strong positive correlation (r = 0.758, p < 0.01) between electronic system management and organizational management effectiveness. The findings indicated that electronic system implementation improved operational efficiency by 47%, enhanced decision-making quality by 52%, reduced service delivery time by 41%, and increased transparency and accountability by 56%. Regression analysis demonstrated that electronic system management accounted for 57.5% of the variance in organizational management performance. The study concluded that effective electronic system management significantly enhanced organizational management through streamlined workflows, improved information accessibility, and enhanced coordination between departments, reduced operational costs, and better resource allocation. It was recommended that Nansana Municipality should invest in comprehensive integrated management systems, implement robust cybersecurity measures, conduct regular staff training on electronic systems, establish a dedicated IT department, upgrade ICT infrastructure, develop clear electronic system policies and procedures, ensure regular system maintenance and updates, and foster a digital culture among employees. The study also recommended continuous monitoring and evaluation of electronic systems to ensure alignment with organizational objectives.